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Business Shipping Information
Business/Wholesale Shipping Information
No Minimum Order Policy
LorAnn Oils encourages every order, large or small. Order often and as needed.
Free Freight Incentive
Shipping is prepaid by LorAnn Oils on orders of $600 or more shipped within the contiguous United States (*exclusions apply).
*Free shipping exclusions: Free shipping is not available for liquids in quarts or larger or for dry ingredients one pound or larger. Other excluded items include waxes, bulk sucker sticks, 35-pound pails of cocoa butter, bulk twisting wax paper, candy wafers/confectionery coatings, glycerine soap bases and mail-order kits.
Shipping and Handling Charges
LorAnn Oils makes every effort to ship orders within 48 hours of receipt. Please note that orders placed after 3:00 p.m. EST or during weekends and holidays will be considered received on the following business day. Please anticipate an increase in order-to-shipping time during the fall holiday season.
All deliveries are made via UPS or Common Carrier, unless otherwise specified. FedEx collect shipments are accepted, but may lead to pickup delays. Lorann does not ship via U.S. Postal Service. Shipping and handling charges are included on the invoice.
Order Processing Time
We make every effort to ship orders quickly. Most orders will ship within two business days of receipt (Note, orders placed on weekends and holidays are worked on the following business day. Similarly, orders placed after 3:00 pm EST on weekdays will be received by our production staff the following business day.)
Large orders can take longer to produce and ship, so order accordingly. If an order will be delayed or can’t ship complete, we will make every effort to contact customers directly.
Expedited Air Shipments
Orders requiring expedited delivery cannot be placed via the website. Please call our office at 1-800-862-8620, M-F 9:00 am - 5:00 pm EST, to place an order requiring expedited shipping. Expedited orders and next-day air requests must be phoned in prior to 2:00 pm EST. Overnight or two-day air service is available for most items (please refer to exclusions below). Air order delivery charges are based on package weight and destination. All charges are the responsibility of the purchaser.
Items Excluded from Air Shipments
Due to heightened security precautions regarding air shipments, a number of LorAnn products cannot be shipped via air. Please call our office at 1-800-862-8620, M-F 9:00 am - 5:00 pm EST for a list of these items. These products can all be shipped by ground transportation. We apologize for the inconvenience and ask that you plan accordingly and order early.
International Orders and Orders Shipped to AK, HI and PR, and other U.S. Territories
International orders and orders shipped to Alaska, Hawaii, Puerto Rico, and other U.S. territories cannot be placed via the website. Please call our office at 1-800-862-8620, M-F 9:00 am - 5:00 pm EST to place orders shipped to these destinations. We charge actual shipping costs on these orders. For orders over $600 to Mexico or Canada, LorAnn pays shipping costs to the border. International tariffs and duties are always the responsibility of the purchaser.
Shipments to PO Boxes or to APO Addresses
LorAnn Oils does not ship products via the U.S. Postal Service and cannot ship to PO Boxes or to APO addresses.