International Inquiries

If you have an international business and would like to inquire about purchasing directly from LorAnn Oils, please download and complete the International Business Verification Form (PDF). You will need Acrobat Reader to view and print the document. Email the completed form to customercare@lorannoils.com.  Inquiries will be forwarded to our International Sales Manager, Ryan Roberts ryan@lorannoils.com  for review.

LorAnn does have a growing number of International Retailers and Distributors. You may want to look into purchasing from one of these resellers before purchasing from LorAnn directly. We recommend consulting the PDF below, which lists our current International Resellers. 

PDF of International Retailers and Distributors

You will need Acrobat Reader to view and print the document.

International Retailers and Distributors who are interested in purchasing products directly from LorAnn should first consult our International Order Guidelines section shown below.

Please note: You will be unable to place orders on our website as an international customer.

Guidelines for International Wholesale Orders: 

  1. Wholesale buyers should be somewhat familiar with international freight shipping. LorAnn has several options for shipping orders. 
  2. If an order contains products considered hazardous for international air or ocean shipping, LorAnn Oils must arrange all shipping. There will be extra costs for special packing and documentation. Hazardous items are marked with a small airplane symbol in our printed catalogs.
  3. Buyers are responsible for all tariffs, duties, taxes, custom clearance fees, port costs, VAT or any other unknown fees.
  4. A pro-forma invoice (PI) is drafted upon receiving an order. It will contain product costs, shipping arrangements, freight costs, a list of documents required and any special instructions.  The PI will be emailed to the buyer for confirmation; adjustments or corrections can be made at this time.  A commercial invoice (based on the PI) will be issued as the final invoice document.

 

Frequently Asked Questions:

Can I arrange my own freight?
Yes, LorAnn will work with your freight forwarder or consolidator for pick up at our Lansing, Michigan location. In addition, we will ship to your U.S. based consolidator upon request.

Can LorAnn Oils arrange freight?
Yes, we can arrange freight door-to-door, door-to-port, or FOB to any port in the U.S. We are experienced with both air freight and ocean freight and work with reliable global shipping partners.

What if I want to purchase items classified as hazardous?
Some of LorAnn’s products are classified as hazardous Class III for shipping air & ocean freight. These items are marked by an airplane symbol in our wholesale catalog. Hazardous items can be sent by air freight or ocean freight; however, these items require specific packaging and declaration documentation, resulting in extra costs to ship these items. Contact ryan@lorannoils.com for more information.

What payment options do I have for my order?
Generally, payments are made through electronic bank wire or ACH transfers. In some cases, credit card payments may be accepted. 

Can I have my order shipped delivered duty paid (DDP)?
We do not ship delivered duty paid. International Buyers are responsible for all tariffs & duties, taxes, customs clearance fees, port costs, VAT, or any other unknown fees.

How do I place an international order?
The LorAnn Oils website is unable to accept international orders. International orders can be placed via an email to ryan@lorannoils.com. Canadian orders can be placed via an email to carrie@lorannoils.com 

International Consumer Inquiries:

At this time, LorAnn does not sell to home consumers internationally. We suggest all international consumers interested in purchasing LorAnn products reference our PDF of International Retailers and Distributors. You will need Acrobat Reader to view and print the document.